Alan Sun

Programmer / RPA Developer

Alan Sun

Programmer / RPA Developer

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Hi, i'm Alan Sun!

Programmer / RPA Developer

More than 10 years of IT work experience
Strong knowledge of programming tools
Website design and graphic design professional
Good team spirit, flexible and fast learner
Robot technology developers

Profile

Full Name

Alan Sun

Visa Status

Australian Citizen

Email

alansunyue@hotmail.com

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Education

Master degree of Information Technology

Central Queensland University
(Australia 2 Years Course) - Graduation June 2008

Distinction Graduated

Bachelor degree Computer Science

Liaoning University of Petroleum and Chemical Technology
(China 2 Years Course) - Graduation June 2004

Honored Bachelor

Work Experience

Accenture

RPA Programmer& Developer - Nov 2016 - Current

Responsibilities:

  1. Provide AEE Dalian D&A project deliver, D&A maintenance management, D&A training, and Global automation
  2. (RPA - Robotic Process Automation) project development and maintenance support.

Achievements:
50% of Time Providing Global automation support
-   Primary contact with CIO for Automation Technology operations and initiative deployment
-   Ensure timely maintenance automation technology tools
-   Serve as the technology expert for any automation technology initiatives
-   Coordinate AEE Tech Experts community
-   Responsible for ensuring operation’s support on automation projects
50% of Time Providing D&A Project support, maintenance management
-   D&A Maintenance support and management
-   Technical solution, technical research, troubleshooting and bug fixing
-   Small project and change development
-   High level business requirement collection and feasibility analysis
-   Support project load & performance test
-   Application install and deployment on digital platform
-   Provide technical training (VBA, .Net/C#/VB, SQL, Access, AUTOMATION ANYWARE, RPA)

Zminus

IT Manager& Software Developer - Mar 2016 - Oct 2016

Responsibilities:

- Provide companywide IT support includes remote desktop assistance.
- Software development for the company server.
- Assist the marketing team with Robot software.
- Deliver the business resolution and documentation the head office.
- Build up smooth communication and cooperation with other team.
- In Charge of Portal and Ecommerce website design/develop.

Achievements:

- Provide companywide IT support includes remote desktop assistance.
- Software development for the company server.
- Assist the marketing team with Robot software.
- Deliver the business resolution and documentation the head office.
- Build up smooth communication and cooperation with other team.
- In Charge of Portal and Ecommerce website design/develop.

IT Expresspro

Web Designer/Software Developer - Jul 2011 - Dec 2015

Responsibilities:

- Provide IT support for both internal and external customers.
- Commercial website and graphic design projects management.
- .Net Software Projects development.
- Server software development.
- Work with app team for software test.

Achievements:

- Good IT hardware knowledge
- Self-learning for the new technology
- Mobile phone app programming knowledge and test procedure
- Professional technical report writing
- Good fault-discovery skills

Huntsman

IT Suppot Specialist - Feb 2005 - Feb 2006

Responsibilities:

- Provided telephone/email support for the remote clients for remote computing into the Huntsman network.
- Provided technical support to over 100 users daily on helpdesk issues.
- Logged call Data/tickets in Blue Ocean by C-support for ticket tracking and appropriate/timely resolution.
- Troubleshoot cable/DSL and dial up connections for VPN software. Router configuration and support.
- Prepared daily performance/Flash reports to show overall call center performance.
- Daily data/system backup. Firewall setup and configuration.

Achievements:

- A good working knowledge of all levels of helpdesk support.
- Excellent telephone manner and customer service skills.
- Able to diplomatically manage customer's expectation.
- Experience of setting up and maintaining hardware and software systems.
- Having the ability to listen to, understand and defuse difficult situations.

IBM ISSC

Website Editor - Aug 2004 - Dec 2004

Responsibilities:

- - Provide follow up services such as publishing new content, site maintenance, and information archiving.
- Wrote, design and produce www.ibm.com
- Responded to written and telephone requests for internal client’s requests.
- Use HTML, JAVA and JavaScript programming language to design web pages.

Achievements:

- A good working knowledge of website editing.
- Researched, learnt and used HTML and CSS for the development of IBM website.
- Learnt how to cooperate with other team member by using the ticketing system.

Skills

Professional Skills

  • 70% Complete
    .Net Programming 70%
  • 90% Complete
    Office VBA 90%
  • 85% Complete
    Automation Anywhere 85%

Software Skills

  • 85% Complete
    Visual Studio 85%
  • 90% Complete
    Office Excel 90%
  • 60% Complete
    MS SQL Server 60%

Code Skills

  • 90% Complete
    VB.NET 90%
  • 60% Complete
    C# 60%
  • 50% Complete
    PHP 50%

Interests

Robot Intelligence

Raspberry Bi Remote control toys develop.
Voice control home electrics.

Contact

Send me a message

Address

9/19-21 The Crescent Berala NSW Australia

Phone

+61 433 608 828

Mail

alansunyue@hotmail.com

Thank You!

“Ideas are the beginning points of all fortunes”

Alan Sun